Community Health Navigators : A task-shifting program

Family Care Program  and  Mental Wellness Programs

OurFamily Care Program aims to empower immigrants and refugees in Franklin County by giving them a voice, providing them with the tools and information to combat violence, and supporting healthy, productive families. Our mission is to raise awareness, educate, empower, and provide the needed resources when domestic violence, sexual assault, human trafficking or stalking occurs. Our professional and culturally sensitive staff have worked with survivors from over 30 countries and keep all information confidential.

Our goal is for you and your family to be safe. If you are in danger, call 911.


The ETSS Family Care Program provides advocates for victims of domestic violence, sexual assault and human trafficking to work. 

 An ETSS Family Care Advocate will listen to your story and help to assist you in your next steps. Your advocate can help develop a

safety plan, be with you during legal proceedings, or simply offer guidance. 


  ETSS Family Care staff is committed to providing the community with the tools and information needed to recognize and combat

  domestic violence, sexual assault and human trafficking.provides confidential free interpretation services for survivors of domestic violence,        abuse or human trafficking. To reach a bi-lingual advocate Monday-Friday please call:

      Somali/Maay Maay/Swahili: 614-949-3007

     Amharic: 614-949-0162

     Somali and Arabic:  614-949-1433

  In addition to these languages, ETSS uses phone interpretation services with access to over 200 languages.

Educational Presentations

Confidential  Interpretation Services

The ETSS Family Care Program is committed to providing the community with tools and information needed to recognize and combat domestic violence, sexual  assault and human trafficking. We share this information through educational presentations tailored to fit the audience. Our staff is well trained and experienced in working with individuals from a variety of backgrounds. 

Please contact Amy Harcar, Family Care Program Manager, at (614)-252-5362.  These services are free of charge.


Advocacy and Case Management

​​​Community Mental Health Navigators currently work from our North and East offices with the Bhutanese/Nepali and Congolese clients

as well as throughout the community-at-large..

What it is:  The Navigator offer case management including health and mental health screenings to link clients from their own communities with the services they need
Who is eligible: Refugees and Immigrants facing challenges and barriers who need assistance to successfully navigate the services they need
When: Monday through Friday 9-5
Where: East and North sites and within the community   

Our Navigators are members of their communities and, therefore, bring greater experience and knowledge of the challenges facing clients

These services are made possible through the financial support of  the ADAMH Board and the Osteopathic Heritage Foundation

in collaboration with ETSS partners throughout Central Ohio

​Domestic violence can happen in any community at any time and may include

Abuse: physical, mental, emotional, verbal
Violence: hitting, kicking, choking, forced sex (rape)
Isolation: keeping you from friends/family, needing permission to use the phone or leave home
Intimidation: stalking (harassment), selling your jewelry, taking your immigration documents
Economic: taking your paycheck or refusing to allow you access to work or education
Using your children: saying you are a bad parent, threatening to take your children away
Trafficking: Threat or use of force, coercion, abduction, fraud, deception, abuse of power or vulnerability,

   or giving payments or benefits to a person in control of the victim

For more information on these and other areas, please visit  The Office for Victims of Crime. ​